Privacy Policy

Effective Date: February 2, 2025

Last Updated: August 8, 2025

Introduction

This Privacy Policy describes how Reelpop Media LLC dba IQFlow ("IQFlow," "we," "us," or "our") collects, uses, shares, and protects personal information when you use our website, mobile applications, and services (collectively, the "Service").

Company Information

Entity:
Reelpop Media LLC dba IQFlow
Address:
2880 W Oakland Park Blvd Ste 225C, Oakland Park, FL 33311
Country:
United States
EIN:
93-2772995
Contact:
info@iqflow.org

Scope of This Policy

This Privacy Policy applies to:

  • All users of our Service
  • Visitors to our website
  • Users of our mobile applications
  • Recipients of our communications

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Service.

Information We Collect

3.1 Information You Provide Directly

Account Registration Information:

  • Email address
  • Username (if applicable)
  • Password (encrypted)
  • Date of birth
  • Birth time and location (for astrological calculations)
  • Gender (optional)
  • Time zone

Profile Information:

  • Name (optional)
  • Profile preferences
  • Astrological interests
  • Relationship status (optional)

Payment Information:

  • Billing name and address
  • Payment method details (processed by third-party providers)
  • Transaction history
  • Subscription status

Communications:

  • Customer support inquiries
  • Feedback and testimonials
  • Survey responses
  • Email correspondence

3.2 Information Collected Automatically

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • Browser type and version

Usage Information:

  • App features accessed
  • Pages viewed
  • Time spent on pages
  • Click patterns
  • Search queries within the Service
  • Date and time of access

Location Information:

  • IP address
  • Time zone
  • General geographic location (country, state, city)
  • GPS location (only if you grant permission)

3.3 Information from Third Parties

Social Media Platforms:

If you choose to connect via social media (Facebook, Google, Apple Sign-In):

  • Name
  • Email address
  • Profile picture
  • User ID

Payment Processors:

  • Transaction confirmations
  • Subscription status
  • Payment success/failure notifications

Analytics Partners:

  • Aggregated usage patterns
  • Performance metrics
  • Conversion data

4. How We Use Your Information

4.1 To Provide Our Services

  • Generate personalized astrological readings
  • Calculate birth charts and planetary positions
  • Create compatibility reports
  • Deliver daily horoscopes
  • Process transactions
  • Manage subscriptions

4.2 To Communicate With You

  • Send service-related notifications
  • Respond to inquiries and support requests
  • Deliver marketing communications (with consent)
  • Provide updates about new features
  • Send administrative messages

4.3 To Improve Our Service

  • Analyze usage patterns
  • Conduct research and development
  • Test new features
  • Optimize user experience
  • Fix bugs and technical issues
  • Personalize content

4.4 For Legal and Safety Purposes

  • Comply with legal obligations
  • Protect rights and property
  • Prevent fraud and abuse
  • Enforce our terms and policies
  • Respond to legal requests

5. Legal Basis for Processing (For EU/UK Users)

We process personal data based on:

  • Contract Performance: To provide services you've requested
  • Legitimate Interests: To improve our services and conduct business operations
  • Consent: For marketing communications and optional data collection
  • Legal Obligations: To comply with applicable laws

6. Information Sharing and Disclosure

6.1 Service Providers

We share information with third-party service providers who assist us with:

  • Payment processing
  • Email delivery
  • Customer support
  • Analytics
  • Cloud storage
  • Security services

6.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6.3 Legal Requirements

We may disclose information when required to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and safety
  • Prevent illegal activities

6.4 Aggregated Information

We may share aggregated, non-personally identifiable information publicly and with partners.

6.5 With Your Consent

We may share information for other purposes with your explicit consent.

7. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Typical retention periods:

  • Account information: Duration of account plus 6 years
  • Transaction records: 7 years
  • Marketing data: Until consent withdrawn
  • Usage analytics: 2 years

8. Data Security

We implement appropriate technical and organizational measures to protect personal information:

  • Encryption in transit and at rest
  • Secure servers and databases
  • Access controls and authentication
  • Regular security assessments
  • Employee training
  • Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure.

9. Your Rights and Choices

9.1 Access and Portability

You have the right to request access to your personal information and receive it in a portable format.

9.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

9.3 Deletion

You may request deletion of your personal information, subject to certain exceptions.

9.4 Opt-Out Rights

  • Marketing Emails: Unsubscribe link in emails or account settings
  • Push Notifications: Device settings
  • Analytics: Browser settings and opt-out tools
  • Targeted Advertising: Device advertising settings

9.5 Do Not Sell

We do not sell personal information in the traditional sense. California residents may opt-out of any "sale" as defined by CCPA.

10. Cookies and Tracking Technologies

10.1 Types of Technologies

  • Essential Cookies: Required for Service functionality
  • Analytics Cookies: Help us understand usage patterns
  • Preference Cookies: Remember your settings
  • Marketing Cookies: Used for advertising effectiveness

10.2 Managing Cookies

You can control cookies through:

  • Browser settings
  • Our cookie preferences center
  • Third-party opt-out tools

11. International Data Transfers

For users outside the United States:

  • Your information will be transferred to and processed in the United States
  • We use appropriate safeguards for international transfers
  • By using our Service, you consent to these transfers

12. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children under 18. If we discover we have collected information from a child, we will promptly delete it.

13. California Privacy Rights

13.1 CCPA Rights

California residents have the right to:

  • Know what personal information we collect
  • Request deletion of personal information
  • Opt-out of the "sale" of personal information
  • Non-discrimination for exercising privacy rights

13.2 Categories of Information Collected

  • Identifiers (name, email, device ID)
  • Commercial information (purchase history)
  • Internet activity (usage data)
  • Geolocation data
  • Inferences about preferences

13.3 Shine the Light

California residents may request information about disclosures to third parties for direct marketing purposes.

14. Nevada Privacy Rights

Nevada residents may opt-out of the sale of covered information by contacting us at info@iqflow.org.

15. European Privacy Rights

15.1 GDPR Rights

EU/UK residents have additional rights:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

15.2 Data Protection Officer

For privacy inquiries from EU/UK residents, contact: info@iqflow.org

15.3 Supervisory Authority

You have the right to lodge a complaint with your local data protection authority.

16. Third-Party Services

16.1 Payment Processors

  • Apple App Store
  • Google Play Store
  • Stripe
  • PayPal

16.2 Analytics Providers

  • Google Analytics
  • Firebase
  • Amplitude

16.3 Marketing Partners

  • Facebook/Meta
  • Google Ads
  • Email service providers

These third parties have their own privacy policies governing their use of your information.

17. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

  • Posting the updated policy on our Service
  • Sending email notification to registered users
  • Displaying a prominent notice in our app

Your continued use after changes constitutes acceptance of the updated policy.

18. Contact Information

For privacy-related questions, requests, or concerns:

Email: info@iqflow.org

Mail:

Reelpop Media LLC dba IQFlow
Attn: Privacy Team
2880 W Oakland Park Blvd Ste 225C
Oakland Park, FL 33311
United States

To Exercise Your Privacy Rights:

  • Email us at info@iqflow.org with your request
  • Include "Privacy Request" in the subject line
  • Provide sufficient information to verify your identity
  • Specify which rights you wish to exercise

We will respond to your request within the timeframe required by applicable law (generally within 30 days).

19. Accessibility

This Privacy Policy is designed to be accessible to people with disabilities. If you experience any difficulties accessing this information, please contact us at info@iqflow.org.

By using IQFlow, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.